In order to produce high-quality products and provide customers with efficient and convenient services, Wuhan Xinshengneng Technology Co., Ltd. has established special functional departments for all links in the product chain, including procurement, quality inspection, technical debugging, and technical after-sales. First of all, we must ensure the excellent quality and superior performance of the products, and the inspection can not only find the faults of the equipment itself, but also find whether the surrounding environment of the equipment meets the operating conditions, such as humidity, temperature, dust particles, pH, etc., can be found in time Irregular operations by operators and maintenance personnel; can find out whether there are omissions or supplements in operation records and maintenance records. If daily inspections of equipment are not carried out or inspections become mere formalities, equipment failures will occur frequently, and even serious safety production accidents will occur, which will bring huge losses to the enterprise. "Safety in production, prevention first" can't just be a slogan. The inspection and regular preventive maintenance of equipment should be included in the important topics of equipment management, so that more accurate equipment can play the best role, and it can be used to continuously improve equipment management. Add tiles" to provide a strong guarantee for the production of high-quality products.
Rigorous and timely after-sales service system is also the top priority of efficient service. In line with the business tenet of "customer first", the company has established a 24-hour after-sales technical team to promptly answer questions raised by users and help users solve problems. The company has set up maintenance centers and local maintenance outlets to be responsible for the opening, maintenance and technical consulting services in various regions. The maintenance center is composed of full-time engineers and is responsible for the installation, commissioning, opening and testing of customer site equipment. After the commissioning is successful in the initial installation of the equipment, the customer will sign the installation service manual, and the engineer can evacuate after obtaining the consent, and is responsible for providing free technical consulting services to the customer at any time. In addition, the company regards the inspection system as one of the routine maintenance work. The equipment is inspected every six months. The inspection work is mainly composed of engineering and technical personnel, listening to the problems and suggestions of customers and maintenance personnel, and constantly improving the software of the product. Hardware features and quality.
In addition to providing user technical consulting services, the company maintenance center is also responsible for receiving and collecting user complaints and consulting information, ensuring that the problems and requirements raised by users can be dealt with in a timely manner, and tracking and verifying the processing. At the same time, a customer file is established to record the use of the product, and to provide a basis for future product quality improvement. We will continue to work hard and strive for perfection. While ensuring the advancement, reliability and stability of the equipment, we will continue to improve the quality of service, from pre-sales consultation to after-sales delivery, commissioning, equipment maintenance and management, technical services, and user technical training In all aspects, we ensure that customers can get the best service and make customers satisfied and assured.
